Course Overview

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service; questioning, listening and communication techniques, the importance of confidentiality, and how to overcome barriers.

What you will learn

Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers

*Subject to eligibility - speak to one of our team for more information and to see if you are eligible